As a valued tenant of ours, it is our job to make sure your time spent in one of our properties runs as smoothly as possible. We are always on hand to answer any questions you may have.
If you are renting one of our managed properties, we take over from the owner of the property and become your temporary landlord. All queries, rent, deposits and maintenance issues are handled by ourselves and as with our landlords, we aim to provide our tenants with the best service possible.
We have a dedicated 24 hour maintenance department. Any issues you may experience with the property will be attended to same day or next day depending on severity. Please bare in mind we are your point of contact but we cannot spend our landlords money on repairs or improvements etc without their approval, and so, some issues may take slightly longer to resolve.
Deposits – Please note, a majority of our landlords will ask for a month’s deposit (depending on individual circumstances) and these will be passed into the DPS government scheme. Ash Residential Ltd does not hold your deposit and so it is your responsibility as the tenant to apply for it back upon vacation of the property. Once the deposit has been submitted the DPS will contact you directly (by way of post) with a receipt for the deposit which also has a unique repayment ID. Please make sure you keep this safe as you will need this ID to apply for the return of your deposit.
We can and will assist you with this process but nothing can be done until the keys have been returned to our office and we have carried out an exit inspection on the property.
Our standard procedure if the landlord does not wish to take a deposit will be paying 2 months rent in advance. This will be used as your 1st months rent and your last months rent.
Our Agency Fee is equivalent to one half of a months rent + VAT. Please note this is the only fee we will take, there are no other hidden charges or fees!